Verint EDM for Contact Center and Enterprises
Verint Engagement Data Management (EDM) captures interaction data across your voice and digital channels, with import/export, governance and compliance capabilities. Data is stored in the CX Data Hub, providing unified insights in real time.
Verint EDM for Contact Center and Enterprises
Verint Engagement Data Management (EDM) captures interaction data across your voice and digital channels, with import/export, governance and compliance capabilities. Data is stored in the CX Data Hub, providing unified insights in real time.
Verint Engagement Data Management (EDM) for Webex Contact Center is an organization-level service that enables Webex Contact Center administrators to securely connect Webex interaction data with the Verint CX Automation Platform. EDM captures and manages voice and digital interaction data, applies governance and compliance controls, and delivers data to the Verint CX Data Hub to support Workforce Engagement, AI-powered applications, analytics, and reporting. As an organization-wide service, it is authorized by a Webex Full Administrator and made available across the Webex Contact Center environment. To get started you must be a Verint Cloud customer and have purchased or subscribed to Verint Enterprise Data Management. If you are not a Verint Cloud customer or have not subscribed to Verint Enterprise Data Management, contact info@verint.com to start this process and get pricing and subscription options. To use Verint EDM for Webex Contact Center, you just need a paid Webex Contact Center and Verint account.
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Verint Engagement Data Management (EDM) for Webex Contact Center is an organization-level service that enables Webex Contact Center administrators to securely connect Webex interaction data with the Verint CX Automation Platform. EDM captures and manages voice and digital interaction data, applies governance and compliance controls, and delivers data to the Verint CX Data Hub to support Workforce Engagement, AI-powered applications, analytics, and reporting. As an organization-wide service, it is authorized by a Webex Full Administrator and made available across the Webex Contact Center environment. To get started you must be a Verint Cloud customer and have purchased or subscribed to Verint Enterprise Data Management. If you are not a Verint Cloud customer or have not subscribed to Verint Enterprise Data Management, contact info@verint.com to start this process and get pricing and subscription options. To use Verint EDM for Webex Contact Center, you just need a paid Webex Contact Center and Verint account.
