Shadow Agent for Webex Calling offers real time KPIs, leaderboards, agent and queue presence metrics to unified communications environments.
Key benefits
User Presence & Leaderboards Shadow Agent includes a powerful dynamic local presence dashboard that can be configured to show specific departments, or users. Metrics for each user are available in real time leaderboards.
Live Agent/Queue KPIS Queue status including agents available, ringing calls, longest waiting & service levels can be curated for specific agents/managers & remote workers.
Enterprise Analytics & Call Queue Reporting Shadow Agent tightly integrates with Shadow All In One Analytics for account level enterprise historical reporting.
More
Required:
Paid Webex Calling Account
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Categories
Shadow Agent for Webex Calling offers real time KPIs, leaderboards, agent and queue presence metrics to unified communications environments.
Key benefits
User Presence & Leaderboards Shadow Agent includes a powerful dynamic local presence dashboard that can be configured to show specific departments, or users. Metrics for each user are available in real time leaderboards.
Live Agent/Queue KPIS Queue status including agents available, ringing calls, longest waiting & service levels can be curated for specific agents/managers & remote workers.
Enterprise Analytics & Call Queue Reporting Shadow Agent tightly integrates with Shadow All In One Analytics for account level enterprise historical reporting.
More
Required:
Paid Webex Calling Account
