Microcall CDR Reporting and Analytics
Microcall CDR Reporting and Analytics
Microcall integrates with Webex and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway’s, analyzes this data, and provides interactive, meaningful dashboards to managers at all levels.
Microcall integrates with Webex and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway’s, analyzes this data, and provides interactive, meaningful dashboards to managers at all levels.
Microcall collects CDR's (Call Detail Records) to provide reports and Dashboards to help manage the voice infrastructure, reduce expenses, increase productivity, deliver alerts and provide management with information to make more informed decsions:
- Call Accounting & Cost Allocation
- Hunt Group & Agent KPI Dashboards
- Emergency 911 Alerts
- Instant Toll Fraud Alerts
- Real-Time Alerts for System Failures
- Cradle-Grave Call Tracing
- Call Quality / MOS Dashboards
- Real-Time SIP, Gateway, PRI, Traffic Analytics
- Peak Usage / Max Concurrent Calls
- CUBE & SBC Reporting
Customers need an active Microcall solution and a Webex Calling Data Source to get started. Contact Micro-Tel at sales@microcall.com for account and pricing information.
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Microcall collects CDR's (Call Detail Records) to provide reports and Dashboards to help manage the voice infrastructure, reduce expenses, increase productivity, deliver alerts and provide management with information to make more informed decsions:
- Call Accounting & Cost Allocation
- Hunt Group & Agent KPI Dashboards
- Emergency 911 Alerts
- Instant Toll Fraud Alerts
- Real-Time Alerts for System Failures
- Cradle-Grave Call Tracing
- Call Quality / MOS Dashboards
- Real-Time SIP, Gateway, PRI, Traffic Analytics
- Peak Usage / Max Concurrent Calls
- CUBE & SBC Reporting
Customers need an active Microcall solution and a Webex Calling Data Source to get started. Contact Micro-Tel at sales@microcall.com for account and pricing information.
