Journey Customer Authentication
Journey Customer Authentication
Using the sensors on a smartphone, customers can authenticate in all the channels in its contact center with a biometric, eForm, device data, document proof and more, saving $1 per minute on average for each call, and significantly increasing security.
Using the sensors on a smartphone, customers can authenticate in all the channels in its contact center with a biometric, eForm, device data, document proof and more, saving $1 per minute on average for each call, and significantly increasing security.
Journey offers a wide variety of options to make caller authentication fast, secure, private, and a great CX. Journey’s platform & secure network enable new authentication methods using the smartphone and can be deployed easily in any contact center channel, including IVR, IVA, live agents, chat, and more. Journey's authentication is orchestrated by our platform and delivered by our patented Zero Knowledge Network, which creates a secure digital channel that encrypts and verifies authentication data without revealing or storing it.
The authentication is captured using smartphone sensors, such as the camera and touch screen. Any capability of a smartphone can be invoked to revolutionize authentication. And it travels with the caller across agents or digital and voice channels.
- Device-based biometrics (e.g., FaceID on iPhones)
- eForms for entering customer data like a zip code or DOB
- ANI validation
- Cloud-based biometrics, like voice or facial
To use this product, you must have a subscription. To get started and for more information on pricing and subscription options, please contact our sales at sales@journeyid.com. To use Journey Customer Authentication, you just need a paid license Webex account and a Journey account.
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Journey offers a wide variety of options to make caller authentication fast, secure, private, and a great CX. Journey’s platform & secure network enable new authentication methods using the smartphone and can be deployed easily in any contact center channel, including IVR, IVA, live agents, chat, and more. Journey's authentication is orchestrated by our platform and delivered by our patented Zero Knowledge Network, which creates a secure digital channel that encrypts and verifies authentication data without revealing or storing it.
The authentication is captured using smartphone sensors, such as the camera and touch screen. Any capability of a smartphone can be invoked to revolutionize authentication. And it travels with the caller across agents or digital and voice channels.
- Device-based biometrics (e.g., FaceID on iPhones)
- eForms for entering customer data like a zip code or DOB
- ANI validation
- Cloud-based biometrics, like voice or facial
To use this product, you must have a subscription. To get started and for more information on pricing and subscription options, please contact our sales at sales@journeyid.com. To use Journey Customer Authentication, you just need a paid license Webex account and a Journey account.
