iCall Suite Analytics
iCall Suite call analytics integrates seamlessly with Webex Calling to monitor customer interactions and staff performance, delivering actionable insight that improves business productivity and maximises customer experience.
Empower individuals with dashboards, reports and wallboards.
Identify business trends, highlight issues and share findings with the right people at the right time, to drive productivity.
Share business performance dashboards, team wallboards and trend reports to keep on target and focussed on success.
Differentiate your business from competition by exceeding customer expectations, meeting customer SLAs and maximising customer experience.
Use wallboards and KPI-led dashboards to manage customer-facing teams and improve performance usingh historical trend analysis and reporting.
Monitor interactions and gain visibility of customer call journeys to understand customer experience.
Customise and manipulate data ready to share critical insights across the business.
Easy to provision and deploy, and accessible on any browser when needed.
Provide the right access to the right people and meet compliance obligations for GDPR. Available via flexible monthly subscription, pay for the features you need. No 3rd party app required – just a Webex Calling account and an iCall Suite subscription. Read more at https://www.icallsuite.com/subscribe-now
To get started, visit https://www.icallsuite.com/webex-calling and we will help you set up, or alternatively email cisco@tollring.com.
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iCall Suite call analytics integrates seamlessly with Webex Calling to monitor customer interactions and staff performance, delivering actionable insight that improves business productivity and maximises customer experience.
Empower individuals with dashboards, reports and wallboards.
Identify business trends, highlight issues and share findings with the right people at the right time, to drive productivity.
Share business performance dashboards, team wallboards and trend reports to keep on target and focussed on success.
Differentiate your business from competition by exceeding customer expectations, meeting customer SLAs and maximising customer experience.
Use wallboards and KPI-led dashboards to manage customer-facing teams and improve performance usingh historical trend analysis and reporting.
Monitor interactions and gain visibility of customer call journeys to understand customer experience.
Customise and manipulate data ready to share critical insights across the business.
Easy to provision and deploy, and accessible on any browser when needed.
Provide the right access to the right people and meet compliance obligations for GDPR. Available via flexible monthly subscription, pay for the features you need. No 3rd party app required – just a Webex Calling account and an iCall Suite subscription. Read more at https://www.icallsuite.com/subscribe-now
To get started, visit https://www.icallsuite.com/webex-calling and we will help you set up, or alternatively email cisco@tollring.com.
