Consilium UniRSM
Consilium UniRSM
UniRSM is not only provide silent monitoring, but it also features whisper coaching, which allows supervisors to listen to ongoing interactions and communicate directly with agents during live contacts, all without the customer hearing the supervisor.
UniRSM is not only provide silent monitoring, but it also features whisper coaching, which allows supervisors to listen to ongoing interactions and communicate directly with agents during live contacts, all without the customer hearing the supervisor.
Consilium UniRSM™ is the leading silent monitoring, whisper coaching, and training solution for Webex CC. Remote managers can effortlessly oversee agents and provide voice-based instructions via IVR, web interfaces, and ASR-based monitoring, ensuring top team performance. UniRSM is compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Features:
- AI-Enabled Intelligent Monitoring
- Agent Buddy
- Call Scoring
- Whisper Coaching
- Reporting and Analytics
- Advance Recording Module
- ASR (Automatic Speech Recognition)
Use Cases:
- Supervisors to guide and assist agents during live agent -customer calls
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniRSM, you need both a Webex Contact Center license and a Consilium UniRSM license. For a demo, pricing, or subscription details, contact sales-support@consiliuminc.com
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Consilium UniRSM™ is the leading silent monitoring, whisper coaching, and training solution for Webex CC. Remote managers can effortlessly oversee agents and provide voice-based instructions via IVR, web interfaces, and ASR-based monitoring, ensuring top team performance. UniRSM is compliant with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001.
Features:
- AI-Enabled Intelligent Monitoring
- Agent Buddy
- Call Scoring
- Whisper Coaching
- Reporting and Analytics
- Advance Recording Module
- ASR (Automatic Speech Recognition)
Use Cases:
- Supervisors to guide and assist agents during live agent -customer calls
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniRSM, you need both a Webex Contact Center license and a Consilium UniRSM license. For a demo, pricing, or subscription details, contact sales-support@consiliuminc.com
