Overview: UniQM™, quality monitoring and recording solution for Webex calling allows continuous monitoring of agent performance, analyzes the depth and quality of client interactions, and promotes improvement. UniQM™ Intelligent Monitoring quickly builds custom categories, detects emotional cues, and routes key interactions for quality review. Key Features: Call Recording, Search & Playback, Archived Recording, Enable/Disable Recording, Call Scoring, Evaluate Multiple KPIs, Localization Support, Various Reports (Agent Call Summary, Detailed Report, KPI based report, etc.) Use Cases: • Live calls recording, Search and play. • View recording from the previous day

Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS. To use Consilium UniQM™, you will need a Webex calling license and a Consilium UniQM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com