Consilium UniQM
Consilium UniQM
UniQM, intelligent monitoring and recording solution facilitates ongoing agent performance monitoring, assesses the breadth and caliber of client interactions, and fosters development.
UniQM, intelligent monitoring and recording solution facilitates ongoing agent performance monitoring, assesses the breadth and caliber of client interactions, and fosters development.
UniQM™ is the quality monitoring/recording solution for WxCC. It continuously reviews agent performance, analyzing client interactions by depth/quality. Targets custom categories using content/emotion analysis, automating routing for review and promoting improvement. Compliant with SOC 2 Type 2, GDPR, ISO 27001, ISO 9001. Key Features: Call Recording, Search & Playback, Archived Recording, Enable/Disable Recording, Call Scoring, Evaluate Multiple KPIs, Localization Support, Various Reports (Agent Call Summary, Detailed Report, KPI based report, etc.) Use Cases: • Live calls recording, Search, play and view previous recordings. • Trim specific portions of call recordings
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS. To use Consilium UniQM™, you will need a Webex Contact Center license and a Consilium UniQM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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UniQM™ is the quality monitoring/recording solution for WxCC. It continuously reviews agent performance, analyzing client interactions by depth/quality. Targets custom categories using content/emotion analysis, automating routing for review and promoting improvement. Compliant with SOC 2 Type 2, GDPR, ISO 27001, ISO 9001. Key Features: Call Recording, Search & Playback, Archived Recording, Enable/Disable Recording, Call Scoring, Evaluate Multiple KPIs, Localization Support, Various Reports (Agent Call Summary, Detailed Report, KPI based report, etc.) Use Cases: • Live calls recording, Search, play and view previous recordings. • Trim specific portions of call recordings
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS. To use Consilium UniQM™, you will need a Webex Contact Center license and a Consilium UniQM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
