Consilium UniCRM
Consilium UniCRM
UniCRM streamlines support with centralized ticket management, automated workflows, adherence to SLAs, collaboration tools, integration, selfservice, and analytics for performance insights.
UniCRM streamlines support with centralized ticket management, automated workflows, adherence to SLAs, collaboration tools, integration, selfservice, and analytics for performance insights.
Consilium UniCRM™ delivers a comprehensive CRM platform that streamlines sales, enhances customer service, and boosts satisfaction through efficient relationship management. It integrates seamlessly with Cisco Webex Contact Center (WxCC) Desktop to enable unified, smooth interactions. UniCRM™ also ensures a secure, compliant environment with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001 certifications.
Key Features: Task and Team Activity Management Data-Driven Decision Making Ticketing Tool Centralized Customer Information Management Knowledge Base Accessibility
Use Cases: • Open ticket • Define SLA • Assign ticket to an agent
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniCRM™, you will need a Webex Contact Center license and a Consilium UniCRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniCRM™ delivers a comprehensive CRM platform that streamlines sales, enhances customer service, and boosts satisfaction through efficient relationship management. It integrates seamlessly with Cisco Webex Contact Center (WxCC) Desktop to enable unified, smooth interactions. UniCRM™ also ensures a secure, compliant environment with SOC 2 Type 2, GDPR, ISO 27001, and ISO 9001 certifications.
Key Features: Task and Team Activity Management Data-Driven Decision Making Ticketing Tool Centralized Customer Information Management Knowledge Base Accessibility
Use Cases: • Open ticket • Define SLA • Assign ticket to an agent
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS.
To use Consilium UniCRM™, you will need a Webex Contact Center license and a Consilium UniCRM license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
