Consilium UniAgent with MSD for webex calling
Consilium UniAgent with MSD for webex calling
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products and helps agents to respond better in voice & digital interactions.
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products and helps agents to respond better in voice & digital interactions.
Consilium UniAgent empowers agents by transforming the CRM into their primary interface, consolidating voice and digital interactions (email, text, chat, social media). Our intelligent single-screen merges contact center functions with diverse CRM products for efficient, context-driven responses. Consilium is a Cisco S+ Partner; UniAgent is on GPL since 2017. Compliances: SOC 2 Type 2, GDPR, ISO 27001, & ISO 9001.
Key Features: Screen pop, One-click dialing, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer), Call Logging. Use cases: - Inbound and outbound webex calls handling - On call ringing CRM screen pop.
Click to Call
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS. To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniAgent empowers agents by transforming the CRM into their primary interface, consolidating voice and digital interactions (email, text, chat, social media). Our intelligent single-screen merges contact center functions with diverse CRM products for efficient, context-driven responses. Consilium is a Cisco S+ Partner; UniAgent is on GPL since 2017. Compliances: SOC 2 Type 2, GDPR, ISO 27001, & ISO 9001.
Key Features: Screen pop, One-click dialing, Full telephony functions (Ready, Not Ready, Answer, Hold, Transfer), Call Logging. Use cases: - Inbound and outbound webex calls handling - On call ringing CRM screen pop.
Click to Call
Consilium's powerful CX solutions are now available as SaaS SKUs directly in Cisco Commerce Workspace (CCW) under CONSILIUM-APPS. To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
