Consilium UniAgent for Zendesk CRM
Consilium UniAgent for Zendesk CRM
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent™ (CTI Connector) provides contact center agents with an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
Consilium UniAgent™ 16.0 embeds natively into Zendesk, powered by Cisco Webex Contact Center — delivering intelligent screen pop, automated CRM logging, real-time AI transcription, and full omnichannel engagement from a single Zendesk workspace. It holds PCI | ISO 27001:2022 | GDPR | SOC 2 Type II Compliance.
Key Capabilities: • Intelligent Screen Pop — full customer context on every interaction • Automated Activity Logging — all interactions auto-logged to Zendesk • AI-Generated Interaction Notes — auto-posted at wrap-up • Real-Time Transcription → Zendesk • Click-to-Dial from any Zendesk • Full Telephony Controls — Answer, Hold, Transfer, Consult, Conference • Omnichannel — voice, chat, email & social in one desktop • Supervisor Command Center — monitoring, coaching & barge-in.
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
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Consilium UniAgent™ 16.0 embeds natively into Zendesk, powered by Cisco Webex Contact Center — delivering intelligent screen pop, automated CRM logging, real-time AI transcription, and full omnichannel engagement from a single Zendesk workspace. It holds PCI | ISO 27001:2022 | GDPR | SOC 2 Type II Compliance.
Key Capabilities: • Intelligent Screen Pop — full customer context on every interaction • Automated Activity Logging — all interactions auto-logged to Zendesk • AI-Generated Interaction Notes — auto-posted at wrap-up • Real-Time Transcription → Zendesk • Click-to-Dial from any Zendesk • Full Telephony Controls — Answer, Hold, Transfer, Consult, Conference • Omnichannel — voice, chat, email & social in one desktop • Supervisor Command Center — monitoring, coaching & barge-in.
To use Consilium UniAgent™, you will need a Webex Contact Center license and a Consilium UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com
