Consilium UniAgent for Webex calling
Consilium UniAgent for Webex calling
UniAgent™ (CTI Connector) for Webex calls, provides contact center, an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
UniAgent™ (CTI Connector) for Webex calls, provides contact center, an intelligent single-screen interface that merges contact center platform functionality into multiple compatible CRM products.
Consilium UniAgent™ 16.0 embeds natively into your CRM, powered by Cisco Webex Calling — delivering intelligent screen pop, automated call logging, AI-generated notes, and click-to-dial from a single CRM workspace with zero screen switching. It holds | PCI | ISO 27001:2022 | GDPR | SOC 2 Type II Compliance.
Key Capabilities: • Intelligent Screen Pop — full customer context on every call • Automated Call Logging — all interactions auto-logged to CRM • AI-Generated Call Notes — auto-posted at wrap-up • Real-Time Transcription → CRM records • Click-to-Dial from any CRM record • Full Telephony Controls — Answer, Hold, Transfer, Consult, Conference • Blended Inbound & Outbound from single CRM screen
To use Consilium UniAgent™, you will need a Webex calling and a UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
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Consilium UniAgent™ 16.0 embeds natively into your CRM, powered by Cisco Webex Calling — delivering intelligent screen pop, automated call logging, AI-generated notes, and click-to-dial from a single CRM workspace with zero screen switching. It holds | PCI | ISO 27001:2022 | GDPR | SOC 2 Type II Compliance.
Key Capabilities: • Intelligent Screen Pop — full customer context on every call • Automated Call Logging — all interactions auto-logged to CRM • AI-Generated Call Notes — auto-posted at wrap-up • Real-Time Transcription → CRM records • Click-to-Dial from any CRM record • Full Telephony Controls — Answer, Hold, Transfer, Consult, Conference • Blended Inbound & Outbound from single CRM screen
To use Consilium UniAgent™, you will need a Webex calling and a UniAgent license. To book a demo, pricing and subscription options, please send an email to sales-support@consiliuminc.com.
